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Xero is outstanding software for accounting and helps companies and individuals to fulfill their requirements in accounting and bookkeeping. To avail the services of Xero software you need to buy a subscription for that. Now there may be some issues while working with the subscription. However, Xero offers complete support to its users but issues with Xero subscription may lead you into the puzzling situation. To fix these issue you can contact at Xero customer support numberwhere you will be getting easy solutions. Now in this blog, you will get to know about some issues with Xero subscription.

1.    Subscription payment issues:

Once you get the subscription for Xero software you should get the full access of accounting software but that doesn’t happen all the time. There could be reasons given below that prevent you from proceeding even after subscribing. Check out these problems

When your payment details are changed you need to process a payment for any overdue charges other it won’t allow working further

When you attempt to make a payment but it got failed due to some reason then you can’t process with Xero subscription. You have to make payments again to confirm the Xero subscription.

If your payment is overdue, you also won’t be able to access Xero software. Then you need to make an immediate to continue the Xero services.  

2.    The issue with the credit or debit card details updates:

Sometimes you may get an error message while trying to update your credit or debit card details. There may be some specific reason for that such as credit card or debit card has already expired or auto-fill programs like LastPass or KeePass is creating issues. You should also try to delete caches or cookies in your browser or you can use Xero checkup tool to process a system checkup and get rid of the issue.

3.    Issues related to organization’s subscriber:

Now in some cases, you get a subscription issue due to the organization’s subscriber when the subscriber leaves the company without transferring the subscription.  To remove the issue you need to log into subscriber’s Xero account and easily can transfer the subscription.

In case you don’t have the access of subscriber’s account then you should contact Xero technical support numberand get the prominent support regarding your subscription issues that bothers you. Complete professional support will be provided to you that you can easily fix the issue.  Now you have all the issue cleared with the solutions as well.

Source URL: Issues with your Xero subscription

A two-step authentication process or setup is used when you are shifting from your old phone to a new one. It is recommended that till the time, you haven’t completed the process, make sure that you do not throw away the phone till the settings have been completed. The process can be completed with the same application, recovery question or the email address that you had used. This blog will discuss each and every necessary requirement that is required for two-step authentication required for Xero login in your smartphone. For any further details, the number at  Xero support number will be at your service 24X7.

Details to be kept in mind while moving to a new phone:

When you are moving the two-step authentication to a new phone for the Xero login, you need to keep the following things in mind.

·        Disable the existing account.

·        This will help Xero to generate a new barcode or key required to sync the new application with the software.

·        To disable the 2SA, you need your old phone.

·        When setting the 2SA in the new phone, either uses the same authenticator application or a different one. The same recovery questions and email address can be used. If you wish, you can change them and use new ones.

How to set up the two-step authentication on the new phone

Step 1- Disabling the existing account

·        Log in to the Xero accounting software with the help of recovery method or authenticator application, whichever is suitable for you.

·        Click on the profile image and go to accounts.

·        Select disable, under 2SA

·        Provide the 6-digit code, and choose the option to disable.

Step 2- Setting the authentication application:

·        Download the authenticator application on the phone.

·        Login to the Xero account, click on profile image and go to accounts. Select the option of setup under 2SA.

·        Once the authenticator app has been downloaded, begin the setup process. If already the app was installed, then click on add account.

·        Enter the barcode which will be shown in Xero to the application. You can either scan it or enter it manually.

·        After providing the code, click next.

·        A new 6-digit code will be generated by the authenticator application. Enter it in the Xero account.

·        Then choose any three security questions that can be used as a recovery method.

This process talks about when you have access to your old phone and you can download and install the authentication app with its help. But if you lose your phone or can’t remember the security question, then it is advised that you take the help from technical executives at Xero contact number.

Source URL: Xero Authentication App Download