AOL Desktop Gold is an
easy-to-use desktop browser that allows you to access all the different
services of AOL on one platform. When you Install AOL Gold you can access your AOL mail account,
read the latest news stories, play games or stream videos. However, sometimes
users have trouble sending and receiving email attachments when they access
their email account through AOL Desktop Gold. This article will give you some
helpful troubleshooting steps you can use to resolve the email attachment
errors in AOL Gold.
Steps to fix error while sending
attachments in AOL Desktop Gold
When you encounter
errors while sending email attachments in AOL Desktop Gold you can go through
the suggestions mentioned below to try and resolve the error:
·
Ensure the file name you want to send
does not have special characters
·
Check that the total size of the file
attached is below 25 MB per email
·
If the error is caused by server delays,
wait and try to send the file later
·
Make sure you are not using an
unsupported file format while sending
·
Run a quick diagnostic scan and fix any
damaged Windows files
·
Log in to your AOL account using the
basic version then attach the file
·
Run an antivirus scan to make sure the
file is not damaged or corrupted
·
Download AOL Desktop Gold once again so
that you get the latest version
If you have gone
through all the suggestions mentioned above but still cannot send the email
attachments in AOL Desktop Gold, then you should contact your internet service
provider to make sure your connection is stable before you access your AOL
account.
Steps to fix error while opening
attachments in AOL Desktop Gold
In case you receive an
important email from the office but cannot open any of the files attached to
that email you can refer to the steps given below to open the attached files in
AOL Desktop Gold:
·
Temporarily disable your anti-virus
software and then open the email
·
Review the IMAP settings in AOL Desktop
Gold before opening the file
·
Check the email filters and see that the
attachments are not blocked
·
Make sure the email attachment you
received is not more than 25 MB
·
Delete the browser cookies before you open
the AOL email attachment
·
Change your firewall settings so AOL
Mail can load smoothly
·
Open your browser settings and disable
the pop-up blocker to open the email
·
Log in to your email account from a
different browser then open the file
·
Edit the spam setting on your email
account, then try and download the file
If you still cannot
open the email attachment, then your best bet would be to uninstall the program
and then Download AOL
desktop Gold software once again. If you still cannot send or receive email attachments in AOL
Desktop Gold, you can call the AOL customer care number and speak to a trained
email expert to find out how to implement more advanced troubleshooting steps
to resolve the issue.
Source URL: Cant Send or Open Attachments in
AOL Desktop Gold
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