Before the spread of wireless technology and optic fibre
cables, internet service providers used dial-up connections. AOL dial-up
connection uses the public telephone network to establish a connection and
deliver internet access to its users. Although a dial-up internet connection is
cheap it can be slow and not very stable and the connection is often poor. Because
these connections are slower than broadband connections and they fluctuate more
frequently users occasionally feel the need to contact AOL
customer support to resolve errors in their connections.
It does not matter whether you are using the
computer at home for personal use or in the office for business, if the
internet connection does not work it can be very frustrating. But if you are an
AOL customer using a dial-up connection then you are in the right place. This
article includes tips to identify where the problem is and also has some simple
troubleshooting steps you can try to get your system back online as soon as
possible.
Steps to troubleshoot AOL dial-up connection
1. Dial tone:A dial tone indicates that the connection is active and working. Check
to see if you can hear the dial tone on your connection. If there is a dial
tone then it means that most likely there is an issue with your browser
settings or your computer. But if you are not getting a dial tone then the
issues is with the service connection.
2. Phone services:The AOL dial-up
connection works through public phone
networks. If there is any change in your phone services then it will affect
your dial-up connection as well. Remember that dial-connections do not work
through phone services provided by cable companies.
3. Cable connection:Unlike a wireless
connection, dial-up connections need to be securely connected with the
necessary cables for the internet to function smoothly. It there is a loose
cable somewhere or if the cord is broken then that will disrupt the internet
connection. Make sure all the cables are secure in their respective inputs.
4. Unplug phone devices:Sometimes a problem with
just one device can disrupt the entire network. To check this you can start by unplugging
all the phone devices leaving just the modem connected. Now slowly reconnect
the devices one by one so that you will be able to identify which device is causing the error.
5. Restart your computer:This may
seem deceptively simple but it can be very effective. Just switch off your
computer and restart it after a while. Regularly restarting your computer
flushes the RAM and speeds up performance.
This is just the tip of
the iceberg when it comes to troubleshooting your AOL dial-up connection. Once
you have tried the steps give in this article but you see that your connection
is still not working you should contact AOL
support phone number for help with more advanced troubleshooting steps. AOL experts are available 24 hours a day to help you get
your internet connection back on track as soon as possible.
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The Wall